Doesn't it feel outstanding when companies make you feel as if they have gone above and beyond with their service?
For example, I took my car in to have an oil change done and they not only did the oil change but they also topped all my fluids, inspected my brakes, vacuumed, and washed my car. When I got my car back, I thought that they had given me the wrong one because it looked amazing. In my mind I'm thinking that this is the best place to ever get my oil change and of course I'm going to send everyone I know to that place.
Do you think our local, state, or national officials are providing excellent service? Do you think our educators provide excellent service? Do you think every professional out there provides above and beyond excellent service? Of course not! But why not? Shouldn't this be a common practice by everyone?
Well, the positive side of this, is that if you have a service business and you provide the above and beyond service, you will be among the most sought out companies and you won't have too much competition to tend with.
When you go into a restaurant where your server is professional, polite, and attentive plus they give you unlimited complimentary delicious bread with your bbq lunch or dinner, it makes a statement! Chance are that you are going to want to return to that restaurant- or any business that goes above and beyond.
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